Refund & Cancellation Policy

Last Updated: 30 August 2026

At IM95, we want you to have a smooth and satisfactory shopping experience. This Refund & Cancellation Policy explains our rules regarding order cancellations, returns, replacements, and refunds.

By placing an order on our website, you agree to the terms mentioned below.

1. Order Cancellation

You may request cancellation of your order before it has been dispatched.

To request a cancellation, please contact IM95 as soon as possible using our official contact details.

Once an order has been dispatched, it cannot normally be cancelled.

If your cancellation request is approved before dispatch, any amount paid by you will be refunded through the applicable payment method.

For Cash on Delivery orders, cancellation requests must be made before dispatch.

2. No Return or Exchange on Perfumes & Attars

Due to hygiene, safety, and the nature of fragrance products, perfumes and attars sold by IM95 are non-returnable and non-exchangeable.

Once a perfume or attar has been delivered, we do not accept returns or exchanges simply because:

  • You do not like the fragrance
  • The fragrance smells different on your skin
  • The fragrance does not suit your personal preference
  • You expected a different fragrance
  • You are not satisfied with the longevity or projection
  • You changed your mind after receiving the product

Fragrance experience can vary from person to person due to individual skin chemistry, environment, temperature, and personal preference.

Please choose your fragrance carefully before placing an order.

3. Damaged, Leaked, Defective or Incorrect Perfume

Although perfumes and attars are non-returnable, we will assist you if you receive a product that is:

  • Damaged during delivery
  • Leaking
  • Broken
  • Defective
  • Significantly damaged
  • Different from the product you ordered

In such cases, you must contact IM95 within 24 hours of delivery.

You may be required to provide:

  • Unboxing video
  • Clear photographs of the package
  • Photographs/videos showing the damage or issue
  • Order number
  • Other information reasonably requested by our support team

We strongly recommend recording a continuous unboxing video from the moment the package is opened, especially for high-value orders.

After reviewing the claim, IM95 may, at its discretion, offer a replacement, refund, or another appropriate resolution.

4. Clothing & Shoes

Returns or exchanges for clothing and shoes may be accepted subject to the product-specific return/exchange conditions displayed on the website.

Products eligible for return or exchange must generally be:

  • Unused
  • Unwashed
  • Unworn
  • In their original condition
  • Returned with original packaging, tags, labels, and accessories

Products showing signs of use, washing, damage, alteration, or missing original tags may not be accepted.

Certain sale, clearance, customized, or specially marked products may be non-returnable or non-exchangeable.

Please check the product page or contact IM95 before returning any item if you are unsure about its eligibility.

5. Wrong Product Received

If you receive a product different from the one ordered, please contact us within 24 hours of delivery.

After verification, IM95 may arrange a replacement or provide another appropriate resolution.

The incorrect product should not be used, worn, sprayed, washed, altered, or otherwise damaged.

6. Missing Items

If an item is missing from your order, please contact IM95 within 24 hours of delivery with your order number and supporting photographs/videos.

We may investigate the issue with our packing and delivery records before approving a replacement or refund.

7. Refunds

If a refund is approved, the refund amount will be processed through the applicable payment method or another suitable method communicated by IM95.

The time taken for the refund to reflect in your bank account or payment account may depend on the payment gateway, bank, or financial institution.

Shipping or other charges may not be refundable unless required by applicable law or specifically approved by IM95.

8. Cash on Delivery Orders

For Cash on Delivery orders, no refund can be issued for an amount that was never paid.

If a COD order qualifies for a refund after payment upon delivery, the refund will be processed through an appropriate method as communicated by IM95.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

9. Return Shipping

Where a return is approved for an eligible clothing or shoe product, IM95 will provide instructions regarding the return shipping process.

Customers should not send products back without receiving return instructions from IM95.

If a return is approved due to a wrong, damaged, or defective product, IM95 may arrange or reimburse eligible return shipping costs, subject to verification.

10. Inspection & Approval

All return, replacement, and refund requests are subject to verification.

IM95 reserves the right to reject a request if:

  • The product has been used, worn, washed, sprayed, altered, or damaged by the customer
  • Original tags, packaging, or accessories are missing where required
  • The request is made outside the applicable time period
  • The issue cannot be reasonably verified
  • The product does not meet the applicable return conditions
  • The request is found to be fraudulent or abusive

11. Refunds for Cancelled Orders

If an order is cancelled by IM95 due to reasons such as product unavailability, pricing errors, technical issues, suspected fraud, or other circumstances, any amount already paid for the cancelled order will be refunded through the applicable payment method.

12. Non-Delivery / Failed Delivery

If an order cannot be delivered because of an incorrect address, incomplete address, incorrect contact details, repeated failed delivery attempts, or refusal to accept the package, IM95 may deduct applicable shipping or return-to-origin charges from any eligible refund, where permitted.

13. Promotional & Discounted Orders

Products purchased during special sales, promotions, clearance events, or with discount codes may be subject to additional return or exchange restrictions.

The specific conditions mentioned on the relevant product page or promotional offer will apply.

14. Policy Changes

IM95 reserves the right to modify this Refund & Cancellation Policy from time to time.

Any updated policy will be published on this page with a revised “Last Updated” date.

15. Contact Us

For cancellation, return, replacement, or refund-related queries, please contact us using the details below.

IM95 BRANDS PRIVATE LIMITED

India

Email: contactim95@gmail.com

Phone/WhatsApp: 6005661995

Business Address: Headquarters, Old Hospital Road, Baramulla, Jammu And Kashmir 193101.

Branch Retail Store: New Bus Stand, Handwara, Jammu and Kashmir 193221.