Privacy Policy

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Privacy Policy

Last Updated: 30 August 2026

At IM95, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how IM95 collects, uses, stores, and protects your information when you visit our website, create an account, place an order, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

Depending on how you interact with us, this may include:

  • Full name
  • Mobile/phone number
  • Email address
  • Billing address
  • Shipping/delivery address
  • PIN code
  • Order and purchase information
  • Payment-related information
  • Customer service communications
  • Any other information you voluntarily provide to us

Payment Information

When you make a payment, your payment may be processed through third-party payment gateways.

IM95 does not generally store your complete debit card, credit card, UPI, or banking credentials on our own servers.

Payment information may be collected and processed directly by the relevant payment service provider according to its own privacy policy and security practices.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website or source
  • Website interaction and usage information

We may use cookies and similar technologies to collect this information.

3. Cookies

Cookies are small files stored on your device that help websites remember information about your visit.

IM95 may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember shopping cart items and preferences
  • Understand how visitors use our website
  • Improve website performance
  • Provide a better shopping experience
  • Measure marketing and advertising performance

You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

4. How We Use Your Information

We may use the information we collect to:

  • Process and deliver your orders
  • Confirm and communicate about your orders
  • Process payments
  • Provide customer support
  • Respond to your questions and requests
  • Manage returns, refunds, and exchanges
  • Improve our products and services
  • Improve website functionality and user experience
  • Prevent fraud and unauthorized transactions
  • Maintain website security
  • Send order-related notifications
  • Send promotional offers and marketing communications where permitted
  • Comply with applicable legal and regulatory requirements

5. Marketing Communications

If you provide your contact information, we may use it to send you information about IM95 products, offers, discounts, new launches, or other promotional communications where permitted by applicable law.

You may opt out of promotional communications at any time by using the unsubscribe option where available or by contacting us.

Please note that even if you opt out of promotional communications, we may still send essential communications relating to your orders, payments, deliveries, returns, or other transactions.

6. Sharing Your Information

We do not sell or rent your personal information to third parties for their own independent marketing purposes.

We may share necessary information with trusted service providers who help us operate our business, including:

  • Payment gateway providers
  • Courier and delivery partners
  • Website hosting and technology providers
  • Customer support and communication providers
  • Analytics and marketing service providers
  • Fraud prevention and security providers
  • Professional advisers, where necessary

These parties may receive only the information reasonably necessary to provide their services.

We may also disclose information where required by applicable law, legal process, court order, government authority, or to protect the rights, property, security, or safety of IM95, our customers, or others.

7. Third-Party Services

Our website may contain or use services provided by third parties, such as payment gateways, analytics tools, advertising platforms, social media services, and shipping providers.

These third parties may collect or process information according to their own privacy policies.

IM95 is not responsible for the privacy practices of third-party websites or services that are not controlled by us.

We encourage you to review the privacy policies of third-party services before using them.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfil the purposes described in this Privacy Policy
  • Complete transactions and provide services
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal, tax, accounting, and regulatory requirements

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps to address the situation.

11. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Opt out of certain promotional communications
  • Raise a concern or complaint regarding the processing of your personal information

To exercise an applicable right, you may contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Data Transfers

Depending on the service providers we use, your information may be processed or stored on systems located outside your state or country.

Where required by applicable law, we will take appropriate steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

13. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms or other services.

Once you leave the IM95 website, this Privacy Policy may no longer apply. We encourage you to review the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

IM95 BRANDS PRIVATE LIMITED

India

Email: contactim95@gmail.com

Phone/WhatsApp: 6005661995

Business Address: Old Hospital Road Baramulla, Jammu And Kshmir 193101.