Terms & Conditions

Last Updated: 30 August 2026

Welcome to IM95. These Terms & Conditions govern your use of our website and your purchase of products from IM95. By accessing or using our website, you agree to be bound by these Terms & Conditions.

Please read them carefully before placing an order.

1. About IM95

IM95 is a brand offering perfumes, attars, clothing, shoes, and other lifestyle products through its online store.

Throughout this website, the terms “we”, “us”, “our”, “IM95” refer to IM95. The terms “you”, “your”, “customer” refer to the person accessing the website or purchasing our products.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information provided by you while placing an order is accurate and complete.
  • You will use the website only for lawful purposes.

3. Product Information

We make reasonable efforts to ensure that all product descriptions, images, prices, sizes, colours, fragrances, and other information displayed on our website are accurate.

However:

  • Actual product colours may vary slightly depending on your device or screen settings.
  • Fragrance perception may vary from person to person due to individual preferences, skin chemistry, environment, and other factors.
  • Product images are for representation purposes and packaging may occasionally vary.
  • Minor differences in product appearance, packaging, or labelling may occur.

We reserve the right to correct any errors, inaccuracies, or omissions on the website without prior notice.

4. Prices

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

We reserve the right to change product prices, offers, discounts, or promotions at any time without prior notice.

Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

In the event of an incorrect price being displayed due to a technical or human error, IM95 reserves the right to cancel the affected order and refund any payment already made.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication channels.

An order is considered accepted only when IM95 confirms or dispatches the order.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

  • Product availability issues
  • Incorrect pricing or product information
  • Suspected fraudulent or unauthorized transactions
  • Incorrect or incomplete customer information
  • Delivery restrictions
  • Unforeseen circumstances beyond our control

If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method.

6. Payment

We may offer different payment methods, including online payment and Cash on Delivery, depending on availability.

All online payments are processed through third-party payment gateways. IM95 does not store your complete debit card, credit card, UPI, or banking credentials.

You agree to provide accurate payment and billing information when placing an order.

7. Shipping & Delivery

We aim to process and dispatch orders within the estimated time mentioned on the website.

Delivery timelines may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Transportation delays
  • Natural disasters
  • Government restrictions
  • Other circumstances beyond our reasonable control

Once an order has been handed over to the courier, delivery is subject to the courier company’s processes and timelines.

Customers are responsible for providing a complete and accurate delivery address and contact details.

IM95 shall not be responsible for delays caused by incorrect addresses, unavailable recipients, failed delivery attempts, or circumstances beyond our control.

8. Inspection on Delivery

Customers are advised to inspect the package at the time of delivery.

If the package appears visibly damaged, opened, tampered with, or leaking, please report the issue to the delivery partner where possible and contact IM95 as soon as possible with supporting photographs or videos.

For damaged, missing, or incorrect products, photographic or video evidence may be required to process a complaint.

9. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy available on the website.

Certain products may not be eligible for return or exchange due to hygiene, safety, or product-specific reasons.

For perfumes and attars, opened, used, sprayed, or altered products may not be eligible for return or exchange unless the product is received damaged, defective, or incorrect.

Customers must follow the return instructions provided by IM95.

Refunds, where approved, will generally be processed after the returned product has been received and inspected.

10. Order Cancellation

You may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

IM95 reserves the right to refuse cancellation requests for orders that have already been processed or shipped.

For Cash on Delivery orders, repeated refusal or non-acceptance of orders may result in restrictions on future Cash on Delivery purchases.

11. Fragrance Products

Perfumes and attars are personal fragrance products.

IM95 does not guarantee that a particular fragrance will smell identical to another fragrance you have previously used or that every customer will experience the same longevity or projection.

Fragrance performance can vary based on skin type, weather, temperature, application method, and individual body chemistry.

Customers are responsible for checking the product ingredients and taking appropriate precautions if they have known sensitivities or allergies.

Avoid contact with eyes and do not ingest fragrance products.

12. Intellectual Property

All content available on the IM95 website, including but not limited to:

  • Brand name and logo
  • Product names
  • Product photographs
  • Videos
  • Graphics
  • Text
  • Designs
  • Website layout
  • Marketing materials

is owned by or licensed to IM95 and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit any website content without prior written permission from IM95.

13. Prohibited Use

You agree not to use our website:

  • For any unlawful or fraudulent purpose
  • To place fraudulent or unauthorized orders
  • To attempt to gain unauthorized access to our website or systems
  • To interfere with the operation or security of the website
  • To copy or misuse our intellectual property
  • To upload or transmit malicious software or harmful material
  • In any manner that may damage IM95 or its customers

14. Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, analytics services, communication services, or other service providers.

Your use of such services may also be subject to the respective third party’s terms and policies.

IM95 is not responsible for the independent policies, actions, or failures of third-party service providers.

15. Website Availability

We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend, modify, or discontinue any part of the website for maintenance, updates, security reasons, or other purposes.

16. Limitation of Liability

To the extent permitted by applicable law, IM95 shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our liability, where legally applicable, shall generally be limited to the amount paid by the customer for the specific product or order giving rise to the claim.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections available to consumers under applicable Indian law.

17. Indemnification

You agree to indemnify and hold harmless IM95, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, or expenses arising from your misuse of the website, violation of these Terms & Conditions, or violation of any applicable law or third-party rights.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your information.

19. Changes to These Terms

IM95 reserves the right to modify or update these Terms & Conditions at any time.

Any changes will become effective when the updated Terms & Conditions are published on the website.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the applicable jurisdiction of the courts having jurisdiction over IM95’s place of business, subject to applicable law.

21. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products, returns, or other matters, please contact us through the contact details provided on our website.

IM95 BRANDS PRIVATE LIMITED

India

Email: contactim95@gmail.com

Phone/WhatsApp: 6005661995

Business Address: Headquarters, Old Hospital Road, Baramulla, Jammu And Kashmir 193101.

Branch Retail Store: New Bus Stand, Handwara, Jammu and Kashmir 193221.