Shipping Policy
Last Updated: 30 August 2026
At IM95, we are committed to packing and delivering your order safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through the IM95 website.
1. Shipping Coverage
IM95 currently delivers orders across India, subject to courier serviceability of the delivery PIN code.
Certain remote or restricted locations may have limited courier availability or may require additional delivery time.
At present, IM95 does not offer international shipping unless specifically stated on the website.
2. Order Processing
Orders are generally processed and prepared for dispatch within 1–2 business days after successful order confirmation/payment.
Orders placed on Sundays or public holidays may be processed on the next working day.
During sales, festive seasons, product launches, or periods of unusually high order volumes, processing and dispatch may take additional time.
3. Delivery Timeline
After dispatch, standard delivery generally takes approximately 3–7 business days, depending on the destination and courier serviceability.
Remote areas, Jammu & Kashmir, Ladakh, North-Eastern states, islands, and other difficult-to-service locations may require additional time.
The delivery timeline is an estimate and is not a guaranteed delivery date.
Delivery may be delayed due to circumstances including:
- Weather conditions
- Road or transportation disruptions
- Public holidays
- Courier delays
- Natural disasters
- Government restrictions
- Incorrect or incomplete address information
- Unserviceable or difficult-to-reach PIN codes
- High order volumes
- Other circumstances beyond IM95’s reasonable control
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
Any promotional free-shipping offer will be subject to the conditions mentioned on the website or during the applicable promotion.
Shipping charges may vary depending on order value, destination, weight, courier serviceability, or promotional offers.
5. Order Tracking
Once your order has been dispatched, IM95 may provide you with:
- Courier/shipping partner details
- Tracking/AWB number
- Tracking link
Tracking information may take some time to become active after the shipment is handed over to the courier.
You can use the tracking details provided to monitor the progress of your shipment.
6. Courier Partners
IM95 may use different courier and logistics partners depending on the delivery location, serviceability, package requirements, and availability.
The courier partner assigned to your order may vary from one order to another.
7. Accurate Delivery Information
Customers are responsible for providing accurate and complete delivery information at checkout.
Please carefully check:
- Full name
- House/building number
- Street/locality
- City
- State
- PIN code
- Mobile number
IM95 will not be responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate information provided by the customer.
If you notice an error in your shipping address, please contact IM95 immediately.
Address changes can generally only be accommodated before the order is dispatched.
8. Delayed Delivery
If your order has not been delivered within the estimated delivery period, please contact IM95 with your order number.
We may contact the relevant courier partner and initiate a tracking or delivery investigation.
Please note that a courier delay does not automatically qualify an order for cancellation or refund while the shipment is still in transit.
9. Damaged or Tampered Packages
Customers are advised to carefully inspect the outer packaging when receiving their order.
If the package appears severely damaged, opened, leaking, or tampered with, you should, where possible, refuse to accept the delivery and immediately contact IM95.
If you accept a damaged package, please take clear photographs and record an unboxing video from the beginning of opening the package.
For damage, leakage, missing items, or incorrect-product claims, supporting photographs/videos may be required.
Please refer to our Refund & Cancellation Policy for the applicable claim process.
10. Unboxing Video
For your protection, we strongly recommend recording a continuous unboxing video showing:
- The unopened package
- The shipping label
- The condition of the package
- The opening of the package
- All products received
An unboxing video may be requested when investigating claims relating to damaged, leaked, missing, or incorrect products.
11. Failed Delivery & Return to Origin (RTO)
A shipment may be returned to IM95 if delivery fails because of:
- Incorrect or incomplete address
- Incorrect phone number
- Customer unavailable during repeated delivery attempts
- Refusal to accept the shipment
- PIN code/serviceability issues
- Other reasons attributable to the recipient
If an order is returned to IM95, re-shipping may be possible subject to applicable additional shipping charges.
For prepaid orders, any eligible refund will be handled according to our Refund & Cancellation Policy, and applicable shipping/return-to-origin charges may be deducted where permitted.
For Cash on Delivery orders, repeated refusal or non-acceptance of orders may result in restrictions on future COD purchases.
12. Lost Shipments
If a shipment appears to be lost while in transit, IM95 may initiate an investigation with the relevant courier partner.
Depending on the outcome of the investigation and the circumstances of the case, IM95 may arrange a replacement or refund where applicable.
Customers are requested to allow reasonable time for the courier investigation before a final resolution is provided.
13. Products Damaged During Transit
IM95 takes reasonable care to pack products securely before dispatch.
However, if a product is damaged, broken, or leaked during transportation, please contact us as soon as possible after delivery and provide the required supporting evidence.
Approved claims will be handled in accordance with our Refund & Cancellation Policy.
14. Perfume & Attar Shipments
Perfumes and attars may be subject to specific transportation and courier handling requirements.
The shipping method and courier partner may therefore vary depending on the destination and available service.
Delivery timelines may be longer for certain locations because of these transportation requirements.
15. No International Shipping
IM95 currently ships within India only.
International shipping may be introduced in the future subject to applicable laws, courier availability, and transportation requirements.
16. Contact Us
For shipping, delivery, tracking, or courier-related questions, please contact us using the details below.
IM95 BRANDS PRIVATE LIMITED
India
Email: contactim95@gmail.com
Phone/WhatsApp: 6005661995
Business Address: Headquarters, Old Hospital Road, Baramulla, Jammu And Kashmir 193101.
Branch Retail Store: New Bus Stand, Handwara, Jammu and Kashmir 193221.