Shipping, Refund Pricing & Return Policy
Thank you for shopping at im95.in. We appreciate your business and want to ensure your satisfaction with our products. Please read our Refund and Returns Policy carefully to understand your rights and obligations when it comes to returns and refunds.
Returns
If you are not entirely satisfied with your purchase, we’re here to help. You have 3 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging & there is no return on Perfumes.
Please contact our customer service team at sales@im95.in to initiate the return process. Provide your order number, the item you want to return, and the reason for the return. We will provide you with further instructions on how to proceed.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.
Exchanges
If you need to exchange an item (except perfumes) for a different size or color, please contact our customer service team at sales@im95.in. We will guide you through the exchange process and provide instructions on returning the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@im95.in with photos of the damaged or defective product. We will assess the issue and provide you with options for a replacement or refund.
Cancellations
If you need to cancel your order, please contact us as soon as possible. Once the order has been processed and shipped, it cannot be cancelled. If the order has not been shipped, we will process the cancellation and issue a refund.
Delivery Timeframes:
- Minimum Delivery Time:
* We understand the importance of timely delivery. Our minimum delivery time for products is now set at 5 business days. This ensures that you receive your order promptly, meeting your expectations for swift and efficient service.
- Maximum Delivery Time:
* While we strive for quick deliveries, certain factors such as location, product availability, and unforeseen circumstances may impact the delivery process. Our maximum delivery time is now set at 7 business days to accommodate any potential delays and provide you with a realistic estimate.
* Shipping Policy
Thank you for choosing im95.in. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased on our website. By making a purchase on im95.in, you agree to comply with the following shipping terms:
Processing Time
Orders are typically processed within 2 business days after payment confirmation. During peak seasons or sales events, processing times may be extended, and we appreciate your patience.
Shipping Methods
We offer several shipping methods, including standard and expedited options. The available shipping methods and associated costs will be presented during the checkout process. The delivery time depends on the shipping method selected and your location.
Shipping Destinations
We currently ship all over world. If your location is not listed during the checkout process, please contact our customer service at contact@im95.in for assistance.
Shipping Costs
Shipping costs are calculated based on the weight of the items in your order and the selected shipping method. The total shipping cost will be displayed during the checkout process before you submit your order.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. Please allow up to 4 hours for the tracking information to be updated.
Customs and Duties
International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer. Please check with your local customs office for more information on potential charges.
Delays and Issues While we strive to provide accurate delivery estimates, we cannot guarantee specific delivery dates. Delays may occur due to unforeseen circumstances, such as weather conditions, customs processing, or other logistical issues. We appreciate your understanding in such situations.
Lost or Stolen Packages
im95.in is not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the shipping carrier with your tracking information to initiate an investigation.
Pricing Policy
- Pricing Transparency
At im95.in, we believe in transparency and fairness in our pricing. Our goal is to provide quality products/services at competitive prices while ensuring a positive and trustworthy shopping experience for our customers.
- Currency
All prices on im95.in are in Indian Rupees (INR) unless otherwise stated.
- Product/Service Prices
Our pricing is determined based on various factors, including production costs, operational expenses, market trends, and competitive analysis. We strive to offer reasonable and competitive prices without compromising on quality.
- Discounts and Promotions
From time to time, im95.in may offer discounts, promotions, or special deals on certain products or services. These promotions will be clearly communicated on the website, and any applicable terms and conditions will be provided.
- Payment Methods
We accept various payment methods, including credit/debit cards, digital wallets, and other secure online payment options.
- Currency Exchange Rates
For international customers, prices may vary based on currency exchange rates. Please note that exchange rates may impact the final amount charged in your local currency.
- Taxes and Fees
All applicable taxes and fees are included in the displayed product or service prices. There are no hidden charges, and the final checkout amount is inclusive of all costs.
- Price Adjustments
Im95.in reserves the right to adjust prices at its discretion. Price changes will be communicated on the website, and any orders placed before the price adjustment will be honoured at the original price.
- Customer Support
If you have any questions or concerns regarding our pricing policy, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.
- Review and Modification
This pricing policy is subject to periodic review and may be updated or modified as needed. Any changes will be communicated on the website.
Thank you for choosing im95.in. We appreciate your trust and support.